Help center
Answers to the most common questions. Search or browse by topic.
Getting started
How do I create an account?+
Sign up with your email and a password, or continue with Google. New accounts confirm their email before they can access the dashboard.
What can I do on the free plan?+
You can build releases, upload tracks, and run the copyright scan for free. To actually distribute a release to stores you need a paid plan.
How long does it take to get my music on stores?+
After you submit, our team reviews the release. Once approved it's delivered to each store and moves to live — you can watch the per-store status on the release page.
Subscriptions & billing
Which plan do I need?+
Artist ($2.99/mo or $19.99/yr) covers unlimited releases to every store. Label ($7.99/mo or $59.99/yr) adds priority review — best for higher release volume.
How do I manage or cancel my subscription?+
Go to Billing and choose Manage billing. That opens the secure Stripe portal where you can update your card, download invoices, or cancel. Cancelling keeps your plan active until the end of the paid period.
Is my payment information safe?+
Payments are handled entirely by Stripe. We never see or store your full card number.
Releasing music
What do I need to submit a release?+
A title, at least one track with an audio file, cover artwork, and an active paid plan. Every track has to pass the copyright scan first.
I already released this elsewhere — can I move it here?+
Yes. In the release wizard, mark it as previously released and enter your existing UPC and each track's ISRC so stores stay in sync, along with the original release date.
What artwork do I need?+
A square image (JPG, PNG, or WebP), 3000×3000 recommended, with no logos, URLs, or store names.
Can I schedule a release date?+
Yes — set the release date in the wizard. New releases default to about two weeks out.
Copyright
How does the copyright check work?+
Every upload is scanned — an exact-file check plus identification against a global recording catalog. Clean tracks pass automatically; anything that matches is flagged for a human reviewer.
My track was flagged but it's my own music — what now?+
Flags go to manual review. If it's your own work (for example a track you already released), our team can clear it. Marking the release as previously released and adding the ISRC helps.
What happens to a blocked track?+
A track that's an exact copy of audio already on the platform is blocked and can't be submitted until it's removed or resolved.
Earnings & payouts
How do I see my streams and earnings?+
The Analytics and Earnings pages show streams and revenue over time, by track and by store.
How do I get paid?+
Request a payout of your available balance from the Earnings page. Payouts are reviewed by our team before they're paid.
Is there a minimum payout?+
Yes, the minimum payout is $1.00.
Account & security
How do I turn on two-factor authentication?+
In Settings → Security, choose Enable 2FA, scan the code with an authenticator app, and confirm. After that you'll enter a 6-digit code at each login.
Can I use dark mode?+
Yes — Settings → Appearance lets you switch your dashboard to dark. Light is the default.
How do I change my artist name?+
Settings → Profile. Your artist name is what appears on your releases across stores.
Still stuck? Email support@wavemark.app and we'll help.